Frequently asked questions

Here you’ll find clear answers about orders, shipping, payments, usage and our policies.

General questions

Are your terpenes botanically-derived or cannabis derived?

We have both! We carry botanical and hemp-derived terpenes.

Do your products contain THC or CBD?

None of our products contain THC or CBD.

Do you have a retail location?

We only have our HQ facility in California.

My package was marked as delivered, but I have not received it, what's next?

If it’s not in your mailbox/parcel locker, the package was either erroneously placed in a neighbor’s mailbox/parcel locker or the package was lost/stolen. We’ve had instances where packages show up a few days later because it was delivered to a neighbor’s box.

If you believe your package was stolen, you’ll have to contact your local UPS or USPS office (United States Postal Service) since the package has already been marked delivered. You’ll have to file a claim them so they can initiate a package investigation.

My order arrived damaged/leaking/incorrect, what should I do?

We always do our best to ensure our products are safely delivered. If you come across any issues, please email us and send images for our reference to info@synfinitelabs.com Please include your order # and a detailed description of the issue

My package was returned to sender, what's next?

Please email us at info@synfinitelabs.com and provide your order # and the new or corrected address that you would like us to reship your package to. We will have your order reshipped once it has been received back to our warehouse.

How to Use Our Flavors & Terpenes

Do you have mixing ratios and instructions available?

We are currently building out our latest mixing guide. For help, please email us at info@synfinitelabs.com in the meantime.

How do I store terpenes?

If you are using the terpenes within 6 months, you can keep them inside a dark cabinet. We recommend storing at room temperature of 22C (68-71F) for optimal stability. We recommend storing in a fridge if you’re not using within 6 months, and please keep in mind once you remove them from the fridge, if there is any crystallization it needs to be dissolved by letting sit in room temperature and mixed.

Do terpenes have an expiration date?

Terpenes and flavors, like all organic compounds, will slowly lose potency over time. But they don’t expire or go bad like food does. If stored under ideal conditions (dark cabinet at room temperature, with the cap on), they can last for a very long time. We recommend smelling and testing them in a small batch to ensure the flavor potency meets your needs.

Can I add terpenes to my distillate?

Yes! This is one of the most popular uses for terpenes. We recommend starting at 5% and working your way up. Our sweet spot is 7%, but its best to run small test batches to find a percentage that works best for you.

Do I need to use Liquify Pro in my formulation?

You only need Liquify Pro if you need to dilute the viscosity of your distillate. Liquify Pro does not add any flavor.

What is the flash point for my terpenes?

The flash point for our terpenes is between 160-180°F. The terpenes will evaporate if they surpass this temperature range.

What is the shelf life of my terpene & flavor products?

Shelf life is 24 months from date of purchase.

Products FAQs

Common questions regarding our products and safety standard protocols.

Product Lines

What is the difference between the Strain Specific & Nebula Series?

Our Strain Specific Series are flavors based on the flower strain they're named after. They smell and taste just like the strain. Our Nebula Series is based on flavors you already love, like candies, fruits, drinks, and much more. Both lines are botanically derived.

What's the difference between Supernova and Polar Series?

Supernova Flavors are based on popular flower strains and flavor profiles that are incredibly rich in flavor content. They are meant for maximum flavor and exclusively formulated for flower infusion and vapes.

Our Polar Series are our Nebula Series with a twist: a cool menthol base. Both of these lines are botanically derived.

What's the difference between the CDT and Exotics Series?

The CDT Series are premium live resin terpenes which are cold-extracted from the plant that delivers unrivaled potency, purity, and a true-to-genetics flavor. Our Exotics Series is a blend of both hemp-derived and botanical terpenes.

What is Terpifuse?

If your intended goal is to add terpenes back into flower (aroma & taste), we recommend using our TERPIFUSE System. It's a mess-free, contactless method and liquids never touch your actual flower, there is no sptray involved!

Terpifuse Jar Kit - ideal for 1oz of flower or less
Terpifuse Bucket Kit - ideal for up to 10lbs of flower
Have more than 10lbs you need to infuse? Contact us

Product Safety

Are your products safe?

YES! We take great pride and care in producing our products in an ISO 9 Cleanroom following all lab safety procedures. All our ingredients are FDA approved for food and flavor use. However, our products have not been evaluated for safety for vaping. There is no current standard testing at the moment. If and when it does, we will fully comply with all procedures

Do you offer 3rd party COAs from a trusted lab?

Yes, we test all of our formulations with Encore Labs, a leading lab based in Southern California.

My state requires compliance documentation, how can I acquire this?

We can provide compliance documentation for the OLCC, Health Canada, and other regulatory agencies. Please email us at info@synfinitelabs.com if you have any requests regarding compliance documentations.

Are your products FDA approved?

All materials we use are FDA approved products for food and flavors. However, our products have not been evaluated by the FDA for vaping as no such regulation exists. If and when it does, we will fully comply with all procedures.

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